Helpful Heroes collects 20% of each project to cover essential costs like marketing to bring in more jobs, insurance to protect you, technology fees, and customer support. This allows us to keep the platform running smoothly, and continuously create new opportunities for you.

After completing the job, you can easily include the cost of any materials you purchased when invoicing the customer through the Helpful Heroes platform. Simply add the material costs during the invoicing process, and you will be reimbursed 100%. This ensures a smooth and secure transaction for both you and the customer.

Yes, customers have the option to leave a tip through the platform when making their final payment. 100% of the tips go directly to you! It’s a great way for them to show their appreciation for your hard work.

The price of the service is mutually agreed upon between you and the customer. After discussing the details of the project, you’ll work together to settle on a fair price before the work begins, ensuring transparency and satisfaction for both parties.

Helpful Heroes operates as a cashless platform, partnering with Stripe to provide secure and reliable credit card processing. Your card will only be charged once the job is completed and the firefighter/EMT confirms the work is finished. This ensures a safe, seamless transaction process for all parties involved.

Yes, Helpful Heroes provides both liability and occupational accident insurance to ensure that you're protected in case of any unforeseen issues. This insurance coverage is in place to give you peace of mind, knowing that both you and the customer are safeguarded during the duration of the service.

Unlike other home service marketplaces, Helpful Heroes exclusively uses off-duty firefighters and EMTs to perform various household tasks. Firefighters and EMTs undergo substantial background checks as part of their screening at the station where they work. Much more extensive than a simple online screen that you will get elsewhere. As such, we do not need to do background checks on our firefighters. We do, however, perform employment checks to ensure only verified firefighters and EMTs enter the Helpful Heroes network

The price of the service is mutually agreed upon between you and the firefighter/EMT. After discussing the details of the project, you’ll work together to settle on a fair price before the work begins, ensuring transparency and satisfaction for both parties.

Helpful Heroes is built on the foundation of trust, safety and reliability. That means we carry insurance in the unlikely event that anything should go wrong.

Yes. We require payment by credit card because it provides an official record of the transaction, which can be used if proof is needed for insurance purposes. When you pay with cash, there's no documented trail, meaning the transaction will not be covered by insurance. Using a credit card ensures both you and the service are properly protected.

Helpful Heroes is now available nationwide, contingent upon having a firefighter or EMT registered on our platform close enough to your home.

After selecting your firefighter and scheduling a date and time, a $50 hold will be placed on your credit card. This isn’t an actual charge but a temporary hold, which reduces your available balance. The funds will only be transferred to Hidrent once they are applied toward the final cost of your project.
*This only applies to a test we are running in Phoenix, AZ.

By placing a $50 hold on your card when you choose a firefighter, you're ensuring their commitment to your project. It reserves their limited time away from the station, which they could potentially be using for other income generating opportunities.
*This only applies to a test we are running in Phoenix, AZ.

Once the job is complete and you're paying through the platform, you can easily reimburse your firefighter/EMT for any materials they purchased. Your firefighter/EMT will simply add the cost of materials to the final payment, and it will be processed along with the service fee using your credit card. This ensures a seamless and secure transaction for both you and the firefighter/EMT.

Yes, you can absolutely tip your firefighter/EMT! Once the job is complete, you’ll have the option to add a tip through the platform when making your final payment. It’s a great way to show appreciation for their hard work.